When it comes to fraud, our risk-appetite is zero-tolerance.
Guaranteeing the security of your capital is paramount to us.
Activate your sharp eye mode to identify and avoid scams with our tips.
Do you suspect you’ve been a victim of fraud?
Act now:
- Log into your account and change your password
- If you have a Swissquote card, lock it via the app to avoid any irregular movements
- Contact our Customer Service for support on +352 2603 2003.
- You can also report the fraud attempt to phishing.lu@swissquote.lu so we keep a close eye on it
Scam, but not scary
What your phishing radar should look out for
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Phishing may be a shape-shifter, but knowing what to expect can equip you to keep it at bay.
A common tactic from phishers is to try to obtain personal data (e.g. your password or account details) to gain fraudulent access to your money. To do this, cybercriminals may reproduce Swissquote emails or web pages, and contact you by SMS or telephone impersonating the bank. Another tactic is to install spyware on your device, via a link or a fraudulent attachment.
The following scenarios should ring your alarm bells
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Dodgy-looking replicated Swissquote web pages or emails. Look for these signs:
• Web domains other than Swissquote’s official ones*
• Distorted Swissquote logos or low quality content
• Inaccurate or suspicious email address
• An abnormal abundance of typos or poor grammar
• A communication in a language other than the one set in your Swissquote account
• Links to disclose personal data or account details
Unrequested emails, phone calls, SMS, private message or discussion groups on social media from a source posing as Swissquote
Suspicious attachments in order to install potential malicious software
Invitations to invest in wonder financial products
Requests to transfer your money with the promise to receive a larger amount in return
Demands to unblock your account or unsubscribe from an offer
*Swissquote’s official domains are: inx.swissquote.eu, en.swissquote.lu
In all cases, remember that Swissquote will NEVER ask you to disclose personal information such as your password.
Mobile Level 3: the most bulky bodyguard for your account
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Level 3, our two-factor authentication login, is the direct comeback to phishing’s heavy reliance on password theft. By setting it up, you’ll receive a unique Mobile Level 3 code on your smartphone to access your account, valid only for each login, and thus adding a supplementary shielding layer to your banking ecosystem.
Download the Swissquote app and set up Mobile Level 3 in just a few minutes:
Want to know more?
Activate your Mobile Level 3
Stay one step ahead of phishing
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There’s no such thing as too much protection for your money. Here are some additional tips to prevent frauds, especially if you have not yet set up Mobile Level 3 to your account.
To log into your online banking ecosystem, type Swissquote’s URL into your browser yourself. You can also add https://swissquote.lu and https://inx.swissquote.eu to your bookmarks.
Avoid using a search engine to access Swissquote’s login page (e.g. Google or Bing).
Check your Swissquote account regularly to spot any irregular movements
Ignore emails, SMS and phone calls asking you to reveal personal information
Always check the email address of a sender
Install an anti-phishing extension in your browser
Verify the security of any website you’re visiting – it should always start by “https://”
Always log out from your account when you have finished your operations
Lock your smartphone and other devices when you are not using them
Protect your devices with an antivirus program and firewall, plus update them regularly
Never download an attachment or install any software if coming from a suspicious source
In general, be sceptical of claims of instant returns or high yield with no risk, and keep in mind that being pressured to make a decision quickly is usually a red flag. Remember to never fill in any page or form you may be redirected to with sensitive information.
In all cases, if you suspect you have been a victim of fraud, we recommend you to change immediately your account credentials.
What Swissquote will never ask of you
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There are some behaviours and requests that blatantly contradict our security guidelines. Be immediately suspicious if you receive any type of communication from a source posing as Swissquote if it asks you to:
Reveal personal data (login details, passwords, Level 3 code, banking information)
Connect to websites that are not endorsed by Swissquote*
Call Swissquote on a new telephone number
Transfer your money to anyone without your consent
Make a transfer to a third-party bank account, or hand over cash
Carry out a "test" transaction online
Connect to your device remotely
Take quick decisions under pressure, especially through unsolicited messages
Download an attachment or install any type of software
*Swissquote’s official domains are: inx.swissquote.eu, en.swissquote.lu
*Swissquote’s official app is: Swissquote Trading
Customer Service
If you have any questions regarding the security of your account, please do not hesitate to contact us:
+352 2603 2003