When it comes to fraud, our risk-appetite is zero-tolerance.

Guaranteeing the security of your capital is paramount to us.
Activate your sharp eye mode to identify and avoid scams with our tips.

Do you suspect you’ve been a victim of fraud?

Act now:

  • Log into your account and change your password
  • If you have a Swissquote card, lock it via the app to avoid any irregular movements
  • Contact our Customer Service for support on +352 2603 2003.
  • You can also report the fraud attempt to phishing.lu@swissquote.lu so we keep a close eye on it

Scam, but not scary

What your phishing radar should look out for

Phishing may be a shape-shifter, but knowing what to expect can equip you to keep it at bay.
A common tactic from phishers is to try to obtain personal data (e.g. your password or account details) to gain fraudulent access to your money. To do this, cybercriminals may reproduce Swissquote emails or web pages, and contact you by SMS or telephone impersonating the bank. Another tactic is to install spyware on your device, via a link or a fraudulent attachment.

The following scenarios should ring your alarm bells

Dodgy-looking replicated Swissquote web pages or emails. Look for these signs:

• Web domains other than Swissquote’s official ones*

• Distorted Swissquote logos or low quality content

• Inaccurate or suspicious email address

• An abnormal abundance of typos or poor grammar

• A communication in a language other than the one set in your Swissquote account

• Links to disclose personal data or account details

Unrequested emails, phone calls, SMS, private message or discussion groups on social media from a source posing as Swissquote

Suspicious attachments in order to install potential malicious software

Invitations to invest in wonder financial products

Requests to transfer your money with the promise to receive a larger amount in return

Demands to unblock your account or unsubscribe from an offer

*Swissquote’s official domains are: inx.swissquote.eu, en.swissquote.lu

In all cases, remember that Swissquote will NEVER ask you to disclose personal information such as your password.

Mobile Level 3: the most bulky bodyguard for your account

Level 3, our two-factor authentication login, is the direct comeback to phishing’s heavy reliance on password theft. By setting it up, you’ll receive a unique Mobile Level 3 code on your smartphone to access your account, valid only for each login, and thus adding a supplementary shielding layer to your banking ecosystem.


Download the Swissquote app and set up Mobile Level 3 in just a few minutes:

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Want to know more?
Activate your Mobile Level 3


Stay one step ahead of phishing

There’s no such thing as too much protection for your money. Here are some additional tips to prevent frauds, especially if you have not yet set up Mobile Level 3 to your account.


To log into your online banking ecosystem, type Swissquote’s URL into your browser yourself. You can also add https://swissquote.lu and https://inx.swissquote.eu to your bookmarks.


Avoid using a search engine to access Swissquote’s login page (e.g. Google or Bing).


Check your Swissquote account regularly to spot any irregular movements


Ignore emails, SMS and phone calls asking you to reveal personal information


Always check the email address of a sender


Install an anti-phishing extension in your browser


Verify the security of any website you’re visiting – it should always start by “https://”


Always log out from your account when you have finished your operations


Lock your smartphone and other devices when you are not using them


Protect your devices with an antivirus program and firewall, plus update them regularly


Never download an attachment or install any software if coming from a suspicious source

In general, be sceptical of claims of instant returns or high yield with no risk, and keep in mind that being pressured to make a decision quickly is usually a red flag. Remember to never fill in any page or form you may be redirected to with sensitive information.

In all cases, if you suspect you have been a victim of fraud, we recommend you to change immediately your account credentials.

What Swissquote will never ask of you

There are some behaviours and requests that blatantly contradict our security guidelines. Be immediately suspicious if you receive any type of communication from a source posing as Swissquote if it asks you to:


Reveal personal data (login details, passwords, Level 3 code, banking information)



Connect to websites that are not endorsed by Swissquote*




Call Swissquote on a new telephone number



Transfer your money to anyone without your consent



Make a transfer to a third-party bank account, or hand over cash



Carry out a "test" transaction online



Connect to your device remotely


Take quick decisions under pressure, especially through unsolicited messages


Download an attachment or install any type of software

*Swissquote’s official domains are: inx.swissquote.eu, en.swissquote.lu

*Swissquote’s official app is: Swissquote Trading 

Customer Service

If you have any questions regarding the security of your account, please do not hesitate to contact us:

+352 2603 2003


The 5 golden rules to defeat phishing


Activate Mobile Level 3, the most effective shield to secure your account




Change your password immediately if you think your account is at risk




Remember that Swissquote will never ask you for your personal information or any other sensitive data via any communication outside the banking secure system


Remain attentive to fraudulent communications (emails, calls, web pages) that reproduce the bank's visual universe to obtain information from you, trigger a payment or install spyware


In case of doubt, do not click on any link or download any attachment, type Swissquote’s website URL yourself and avoid accessing the login page through a search engine link.