Questions & Answers
Our most frequently asked questions since the migration
It is vital that you monitor the status of your order after placing it.
Orders may be deleted when the market price of a security changes due to occurrence of an ex-dividend date. This market change results in pending limit or stop orders being inappropriate for their original purpose.
Orders may be rejected due to a number of instrument, market and technical reasons – clients must monitor the status of their orders and contact us by telephone on +352 26032003 (9am – 5pm CET) or email at email@example.com (5pm – 10pm CET) where an order is rejected and needs to be replaced.
Simply click on the ‘Access’ button in the right hand side of the screen.
Simply click on ‘MY ACCOUNT’ and select ‘Documents’. Then set the ‘Period’ field to ‘All’ and the ‘Document Type’ field to ‘Portfolio Performance’ (for Statements) / ‘Stock Exchange Notice’ (for Contract Notes) / ‘Tax Statement’(for Tax Certificates)
Please note that May 2020 statements will be available by 17th June 2020.
We’ve prepared some video Tutorials to help you get familiar with the new web account layout. Before you call or email us, please take a few minutes to watch these – they are only short and are full of helpful information. Take me there.
We’ve been catching up on crediting any outstanding dividend payments and we expect these to be credited to accounts by Friday 12th June. Thanks for your patience!
Cash balance / Lombard loan / Securities value and Total value are by default in EUR. You can change this to the currency of your choice in ‘Preferences’, then selecting the ‘My Profile tab’ and changing the reference currency. Add new currencies if you like too!
You can also switch between different currencies within the widgets on your eTrading account where you see a drop down menu.
Yes – there have been no changes to your account ownership. However we appreciate under ‘My Account’ / ‘Profile’ we currently only show you the first named person.
If you did not use the funding instructions below, it’s possible there may be a delay in crediting your account. We are working on these exceptions continuously and expect any delay to be less than 2 days.
When it comes to funding your account, we would like to remind you that in order to avoid delays in crediting your account, you should :
- Use your new funding details, in particular your new IBAN and our new BIC (SWQBLULL).
These can be found online in your account under Payments and Transfers > Bank wire deposit.
- With every payment, clearly indicate the details (first and last name) of the beneficiary of the funds.
Given that third party payments are not accepted at Swissquote, the beneficiary should always be the account holder(s) of your Swissquote account.
We also take this opportunity to remind you that your new Swissquote IBAN is a multi-currency IBAN. You can receive and hold funds in any of the following currencies without an FX conversion on incoming payments: EUR, USD, GBP, CAD, AUD, CHF, SEK, HKD, SGD and now also AED, CZK, DKK, HUF, ILS, JPY, MXN, NOK, PLN and ZAR.
About our services
About our pricing
We’ve introduced a new rate card which features lower pricing of 0.10% for stocks and ETF commissions, on all stock markets including continental Europe and Asia-Pacific.
|Example||Old pricing||New pricing|
|USD 10'000 of Microsoft shares||EUR 24.04||EUR 14.95 (- 38%)|
|GBP 5'000 of iShares FTSE 100||EUR 20.83||EUR 14.95 (- 28%)|
|EUR 15'000 of Siemens shares||EUR 39.95||EUR 15.00 (- 62%)|
|HKD 40'000 of Tencent shares||EUR 54.63||EUR 14.95 (- 73%)|
Please refer to our new rate card for more details.
If you use your Credit Lombard, Margin Trading or overdraft facilities, please note that we will use the monthly average of one-month market indices instead of central bank base rates as our reference rates going forward - thus ensuring you will continue to enjoy competitive market rates for your financing needs.
1 Jul. 2020
Based on reference rate as at 1 June 2020 and subject to change.
Benchmark rate = monthly average of one-month market indices: Euribor 1 Month ACT/360 (EUR), ICE LIBOR USD 1 Month (USD), ICE LIBOR GBP 1 Month (GBP), Canada Bankers Acceptances 1 Month (CAD), ICE LIBOR CHF 1 Month (CHF), Stockholm Interbank Offered Rates 1 Month (SEK), Association of Banks in Singapore Swap Offer Rate Fixing 1 Month (SGD), HK Assoc of Banks Hong Kong Dollar HIBOR Fixings 1 Month at 11:00am (HKD), AUD 1 Month Deposit (AUD). Debit interest will be charged quarterly in arrears.
Account maintenance will be free as long as you trade at least once per month. A monthly fee of EUR 15 will apply otherwise. This will replace the current quarterly account maintenance fee from June 1st, 2020. Please note the fee for Q2 2020 was charged in late May.
An account management fee will apply to accounts inactive (no trades or transfers in/out) for 24 months or more. Please refer to our new rate card for more details.
Yes, we’re introducing new trade bundles that are designed especially for more active traders. Trade bundles offer the flexibility to trade at preferred rates throughout the year, and do not require you to qualify based on your previous activity. Please refer to our new rate card for more details.
Pricing for mutual funds will change from a quarterly administration fee of 0.1% per quarter to a transaction-based commission. You have been charged a final pro-rated administration fee late-May. Please refer to our new rate card for more details.
Pricing will remain the same, however your Smart Portfolio account administration fee will be charged quarterly instead of annually. Please refer to our new rate card.
About the acquisition of Internaxx by Swissquote
Swissquote, Switzerland’s leading provider of online financial and trading services has acquired Internaxx to gain access to European markets and to further consolidate its standing as the first choice for international investors and expats.
Swissquote is Switzerland’s leading provider of online financial and trading services. Listed on the SIX Swiss Exchange (symbol: SQN) since May 29, 2000, the Swissquote Group has its headquarters in Gland, near Geneva, and offices in Zürich, Bern, Dubai, Malta, Hong Kong, Singapore and London. The Group currently employs 722 staff. Click here to find out more about Swissquote.
Internaxx Bank retains its full bank status and licence in Luxembourg. As such, we remain a member of the Luxembourg Deposit Guarantee Fund (FGDL). The FGDL protects all investors by guaranteeing deposits up to the amount of EUR 100'000 per person. Your securities assets are not held directly with the Bank but in Nominee with Central Securities Depositaries (CSDs) and other investment grade custodians. These assets are segregated from the assets of the Bank and permanently identifiable as yours as the beneficial owner.
Operating in one of Europe’s major financial centres, Luxembourg is currently host to over 130 Banks and is the 2nd largest Mutual Fund centre in the world after the US, administrating 4 trillion euros in assets. The Grand Duchy of Luxembourg is renowned for its stable and well-regulated economy, is one of only 3 AAA credit rated countries in the Eurozone and has strong investor protection laws.
Internaxx is fully owned by Swissquote Group Holdings Ltd, the leading online bank in Switzerland with 360'000 clients worldwide, 3 million products and CHF 32.2 billion in client assets. Rebranding to Swissquote will better represent our business, create greater clarity about the group’s global offering, and help us serve more people in more places.